Frequently asked questions

How to get an electronic signature (EP) to work on the ETP of JSC "TEK-Torg" in the section "Sale of petroleum products"?

To work on the electronic trading platform of JSC "TEK-Torg" in the section "Sale of petroleum products" (hereinafter - ETP) it is necessary to obtain a certificate of digital signature (qualified for residents of the Russian Federation, unqualified for non-residents).

To receive a qualified certificate of a digital signature (DS) contact one of the certification centers accredited by the Russian Ministry of Communications. More information by link.

For non-residents of the Russian Federation who are unregistered in accordance with the legislation of the Russian Federation, it is possible to obtain a digital signature completely remotely, without the need to be located in the Russian Federation - details are in the Instructions, for ordering, please contact the Customer Support Service of JSC "TEK-Torg" via help@tektorg.ru

How long does it take to get a DS to work on the ETP?

The standard deadline for issuing digital signature is 4 days.

The urgent issue of a digital signature is 1 hour (the possibility of urgent issue should be clarified in the selected certification center).

How to register on the ETP?

After obtaining a DS it is necessary to pass registration which consists of two stages:

Stage 1: Registration of a new user on the electronic trading platform and activation of the e-mail address.

To do this, you need to:

click "Registration" on the website http://tektorg.ru and select the section "Sale of petroleum products" or follow the link https://tender.tektorg.ru/#auth/login

in the "Login" form that opens, click the "Registration" button

fill in the presented registration form, after filling in all the required fields, click the "Registration" button

confirm e-mail (an e-mail with an activation link and a key (code) for e-mail activation will be sent to the e-mail specified in the registration form)

follow the activation link indicated in the letter with registration information, or open the activation form located at https://rn.tektorg.ru/#auth/activate, enter the activation key (code) in the appropriate field and click the "Activate" button, after which a message appears confirming successful activation.

 

Stage 2: filing an application for accreditation of a legal entity / individual on the ETP as a Participant / Organizer of the procurement procedure.

To do this, you need to:

go to the page https://tender.tektorg.ru/#auth/login

enter the login and password specified during registration and click the "Login" button

then upload information about the DS in your personal account, for this go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update information about DS", then click the "Download DS" button

then fill out the application form for registration (opens by default), consisting of 2 tabs (basic information and registration as a participant). Note! In the field "Name of the organization" it is necessary to indicate the full name of the organization (according to the extract from the register with all signs)

after filling, sign the application by the DS.

What documents are needed for registration on the ETP?

For Organizers:

1. extract from the Unified State Register of Legal Entities, including one received in electronic form, and containing data relevant to the date of filing the Application for accreditation as the Organizer (only for residents of the Russian Federation);

2. a power of attorney authorizing the ETP user to carry out, on behalf of the Organizer, actions on the ETP to register the Organizer and to carry out other actions in accordance with the ETP Regulations when working on the ETP, including during the Procurement Procedures;

3. agreement on work on the electronic trading platform of JSC "TEK-Torg", concluded with the Operator.

The format of the power of attorney is available in the "Documents" section on rn.tektorg.ru.

For Participants registered in the Russian Federation:

1. extract from the Unified State Register of Legal Entities / USRIP, including one received in electronic form and containing data relevant to the date of filing the Application for registration of the Participant (only for residents of the Russian Federation);

2. a power of attorney authorizing the ETP user to conclude on behalf of the Participant with the Operator an agreement on work on the electronic trading platform of JSC "TEK-Torg" under the conditions set forth in the Regulations by taking actions to register the Participant on the ETP, as well as authorizing the implementation of other actions in compliance with these Regulations when working on the ETP, including during the procurement procedures.

The format of the power of attorney is available in the "Documents" section on rn.tektorg.ru.

For individual entrepreneurs and individuals - a copy of the passport (all sheets).

For Participants registered in a foreign country:

- a document confirming the state registration of a legal entity in the territory of a foreign country in accordance with the legislation of the state of registration, containing information about persons entitled to act on behalf of the legal entity, including information received in electronic form, and containing information relevant to the date of filing of the Application Of the participant;

- a copy of the document on registration with a tax authority in the territory of the Russian Federation, if the Participant is registered with the tax authorities in the territory of the Russian Federation;

- a power of attorney authorizing the ETP user to conclude on behalf of the Participant with the Operator an agreement on work on the ETP of JSC "TEK-Torg" under the conditions set forth in the Regulations by taking actions to register the Participant on the ETP, as well as authorizing the implementation of other actions in compliance with these Regulations when working on the ETP, including during the procurement procedures.

Documents issued on the territory of a foreign country must be legalized (contain an apostille) and contain a notarized translation into Russian.

Detailed information on registration and the documents provided is in the User’s Guide located in the "Documents" section on the website of the ETP "TEK-Torg".

What is the deadline for considering an application for registration?

In accordance with the Operating regulations on the ETP, the application for registration is considered within 5 working days. The actual time for considering an application for registration does not exceed 24 hours.

Where should I go in case of questions about the ETP?

For all questions regarding the operation of the ETP, you can contact the customer support service of JSC "TEK-Torg" by phone: +7(495) 734-81-18 and e-mail help@tektorg.ru. Operating 24 hours a day.

How to restore access to an account on the ETP?

In the event of a change / loss / breakdown of a digital signature downloaded in a user account on the ETP

In order to be able to download a new digital signature in your personal account, you must provide an official letter addressed to the the General Director of JSC "TEK-Torg" Sytin D.A. with a request to detach the digital signature from your account.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

You need to send a scanned copy of the letter to rn@tektorg.ru.

After detaching the DS, you need to log in to your personal account using the login / password and upload information about the new DS to your personal account. To do this, go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update DS Information" , then click the "Download DS" button.

 

In the case if the organization’s user changes

Register an additional user on the ETP.

Detailed information on registering of an additional user can be found in the Participant's Instructions on the start page of the ETP "TEK-Torg" located in the "Documents" section.

After registering an additional user, send scanned copies of the following documents to e-mail rn@tektorg.ru:

If the holder of the DS is the head of the organization:

- document on the appointment of the head (protocol, decision, extract from the protocol);

- official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

If the holder of the digital signature is another person (manager, deputy head, etc.):

- power of attorney for the holder of the DS, confirming the person’s authority to accredit and take actions to participate in the procedures (including participation in the procedures) on the ETP;

- official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

How to find a tender?

To search and filter the list of the procedures, the ETP provides the opportunity of quick search by keywords (this may be the name or registry number of the procedure). To use it, you must enter part of the name of the procedure and click the "Search" button at the top of the "All procedures" form.

To display the procedures that are in the archive stage, select the "Archive" item in the "Sales Procedures" menu.

How to apply for a qualification assessment?

ETP functionality provides a mechanism for submitting documents in electronic form for passing a qualification assessment as a potential buyer.

To apply for a qualification, you must click on the button "Qualification" in the "Settings" menu.

The application form for the qualification assessment will open without the ability to edit basic information about the organization.

In the tab "Qualification of the buyer" are the fields for attaching the necessary documents.

How to apply for participation in a tender?

To participate in the procedure, you must submit an offer. For this, the organization must first go through the qualification assessment procedure (see paragraph 10).

If a participant tries to submit an offer in the absence of a qualification, the system will display a corresponding message.

The participant has the right to submit an offer to participate in the implementation procedure at any time before the deadline for accepting offers.

Offers are sent by the Participant by downloading the files with the offer.

Offers are mandatory signed by digital signature. In the absence of digital signature, the Participant cannot submit an offer.

If necessary, you can submit more than one offer. To add an offer you need to click the "Add offer" button.

To submit an offer, click on the "Sign" button.

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