Frequently asked questions

How to get a digital signature (DS) to work on the ETP "TEK-Torg" in the section "Sale of property"?

To work on the ETP "TEK-Torg" in the section "Sale of property" (hereinafter - ETP) it is necessary to obtain a qualified certificate of digital signature.

To do this, you need to contact a certification center accredited by the Ministry of Communications of Russia. More information by link.

How long does it take to get a DS to work on the ETP?

The standard deadline for issuing digital signature is 4 days.

The urgent issue of a digital signature is 1 hour (the possibility of urgent issue should be clarified in the selected certification center).

How to register on the ETP?

After obtaining a DS it is necessary to pass the registration which consists of two stages:

Stage 1: Registration of a new user on the electronic trading platform and activation of the e-mail address.
To do this, you need to:

  1. click "Login" on the website http://sale.tektorg.ru or follow the link https://sale.tektorg.ru/#auth/login
  2. in the "Login" form that opens, click the "Registration" button
  3. fill in the presented registration form, after filling in all the required fields, click the "Registration" button
  4. confirm e-mail (an e-mail with an activation link and a key (code) for e-mail activation will be sent to the e-mail specified in the registration form)
  5. follow the activation link indicated in the letter with registration information, or open the activation form located at https://sale.tektorg.ru/#auth/activate, enter the activation key (code) in the appropriate field and click the "Activate" button, after which a message appears confirming successful activation.

 

Stage 2: filing an application for registration of a legal entity / individual on the electronic trading platform as a Participant / Organizer of the procurement procedure.
To do this, you need to:

  1. go to the page https://sale.tektorg.ru/#auth/login
  2. enter the login and password specified during registration and click the "Login" button
  3. then upload information about the DS in your personal account, for this go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update information about DS", then click the "Download DS" button
  4. then fill out the application form for registration (opens by default), consisting of 2 tabs (basic information and registration as a participant). Note! In the field "Name of the organization" it is necessary to indicate the full name of the organization (according to the extract from the register with all signs)
  5. after filling, sign the application by the DS.
What documents are needed for registration on the ETP?

For Organizers:

  1. -extract from the Unified State Register of Legal Entities, including one received in electronic form, and containing data relevant to the date of filing the Application for registration as the Organizer (only for residents of the Russian Federation).

 

For Participants registered in the Russian Federation:

  1. extract from the Unified State Register of Legal Entities / USRIP, including one received in electronic form and containing data relevant to the date of filing the Application for registration of the Participant (only for residents of the Russian Federation);
  2. a power of attorney authorizing the ETP user to conclude on behalf of the Participant with the Operator an agreement on work on the electronic trading platform of JSC "TEK-Torg" under the conditions set forth in the Regulations by taking actions to register the Participant on the ETP, as well as authorizing the implementation of other actions in compliance with these Regulations when working on the ETP, including during the procurement procedures.

The format of the power of attorney is available in the "Documents" section on sale.tektorg.ru.

For individual entrepreneurs and individuals - a copy of the passport (all sheets).

What is the deadline for considering an application for registration?

In accordance with the Operating regulations on the ETP, the application for registration is considered within 5 working days.

How to restore access to an account on the ETP?

In the event of a change / loss / breakdown of a digital signature downloaded in a user account on the ETP

In order to be able to download a new digital signature in your personal account, you must provide an official letter addressed to the the General Director of JSC "TEK-Torg" Sytin D.A. with a request to detach the digital signature from your account.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

You need to send a scanned copy of the letter to help@tektorg.ru.

After detaching the DS, you need to log in to your personal account using the login / password and upload information about the new DS to your personal account. To do this, go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update DS Information" , then click the "Download DS" button.

 

In the case if the organization’s user changes

Register an additional user on the ETP.

Detailed information on the registration of an additional user can be found in the Participant's Instructions on the start page of the ETP "TEK-Torg" located in the "Documents" section.

After registering an additional user, send scanned copies of the following documents to e-mail help@tektorg.ru:

If the holder of the DS is the head of the organization:

  • document on the appointment of the head (protocol, decision, extract from the protocol)
  • official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

If the holder of the digital signature is another person (manager, deputy head, etc.):

  • power of attorney for the holder of the DS, confirming the person’s authority to register and take actions to participate in the procedures (including participation in the procedures) on the ETP
  • official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

Where should I go in case of questions about the ETP?

For all questions regarding the operation of the ETP, you can contact the customer support service of JSC "TEK-Torg" by phone: +7 (495) 734-81-18, and e-mail help@tektorg.ru, through the feedback form. Operating 24 hours a day.

How to apply for participation in the procedure?

To apply for participation in the procedure, you need to log in to the ETP, select the procedure in the list of topical procedures, then click on the "Prepare an application" icon in the line corresponding to the procedure or the selected lot of the procedure (for multi-lot procedure). A page will open with general information about the lot and the forms for filling in, fill in the fields presented in the form, upload the files, then click "Submit Application", a window with data verification will appear on the screen, then click "Sign", then confirm the action by the digital signature.

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