Frequently asked questions

How to get a digital signature (DS) to work on the ETP "TEK-Torg" in the section "PJSC "Rosneft Oil Company", procurement"?

To work on the ETP of JSC "TEK-Torg" it is necessary to use a digital signature certificate (a qualified one for residents of the Russian Federation, an unqualified one for non-residents).

To receive a qualified certificate of a digital signature (DS) in online mode, go to the form (https://www.tektorg.ru/e-signature) or contact one of the certification centers accredited by the Russian Ministry of Communications.

For non-residents of the Russian Federation who are unregistered in accordance with the legislation of the Russian Federation, it is possible to obtain a digital signature completely remotely, without the need to be located in the Russian Federation - details are in the Instructions, for ordering, please contact the Customer Support Service of JSC "TEK-Torg" via help@tektorg.ru

How long does it take to get a DS to work on the ETP?

The standard deadline for issuing digital signature is 4 days.

The urgent issue of a digital signature is 1 hour (the possibility of urgent issue should be clarified in the selected certification center).

How to get accredited on the ETP?

If you plan to participate in the procedures under No. 223-FZ, which are carried out only among SMEs, then you must initially register on the UIS.

During the day, the data will be transferred to the electronic trading platform after confirmation of registration on the UIS, and you will be able to participate.

Obtaining accreditation on the electronic trading platform as a Participant for the purpose of participating in any procedures other than procedures in which only SMEs can participate in accordance with No. 223-FZ consists of two stages:

Stage 1: Registration of a new user on the electronic trading platform and activation of the e-mail address.
To do this, you need to:

  1. click "Login" on the website http://rn.tektorg.ru or follow the link https://rn.tektorg.ru/#auth/login
  2. in the "Login" form that opens, click the "Accreditation" button
  3. fill in the presented accreditation form, after filling in all the required fields, click the "Accreditation" button
  4. confirm e-mail (an e-mail with an activation link and a key (code) for e-mail activation will be sent to the e-mail specified in the accreditation form)
  5. follow the activation link indicated in the letter with accreditation information, or open the activation form located https://rn.tektorg.ru/#auth/activate, enter the activation key (code) in the appropriate field and click the "Activate" button , after which a message appears confirming successful activation.

 

Stage 2: filing an application for accreditation of a legal entity / individual on the electronic trading platform as a Participant / Organizer of the procurement procedure.
To do this, you need to:

  1. go to the page https://rn.tektorg.ru/#auth/login
  2. enter the login and password specified during accreditation and click the "Login" button
  3. then upload information about the DS in your personal account, for this go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update information about DS", then click the "Download DS" button
  4. then fill out the application form for accreditation (opens by default), consisting of 2 tabs (basic information and accreditation as a participant). Note! In the field "Name of the organization" it is necessary to indicate the full name of the organization (according to the extract from the register with all signs)
  5. 5.after filling, sign the application by the digital signature.

You can watch the video on how to get accredited by following the link https://www.youtube.com/watch?v=4b85ebf89TQ&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt

https://www.youtube.com/watch?v=GNaNEN3rEAM&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt&index=2

What documents are needed for accreditation on the ETP?

For Organizers:

  1. extract from the Unified State Register of Legal Entities, including one received in electronic form, and containing data relevant to the date of filing the Application for accreditation as the Organizer (only for residents of the Russian Federation);
  2. a power of attorney authorizing the ETP user to carry out, on behalf of the Organizer, actions on the ETP to register the Organizer and to carry out other actions in accordance with ETP Regulations when working on the ETP, including during the Procurement Procedures;
  3. agreement on work on the electronic trading platform of JSC "TEK-Torg" (mandatory only for the section of PJSC "Rosneft Oil Company").

For Participants registered in the Russian Federation:

  1. extract from the Unified State Register of Legal Entities / USRIP, including one received in electronic form and containing data relevant to the date of filing the Application for registration of the Participant (only for residents of the Russian Federation);
  2. a power of attorney authorizing the ETP user to conclude on behalf of the Participant with the Operator an agreement on work on the electronic trading platform of JSC "TEK-Torg" under the conditions set forth in the Regulations by taking actions to register the Participant on the ETP, as well as authorizing the implementation of other actions in compliance with these Regulations when working on the ETP, including during the procurement procedures.

For individual entrepreneurs and individuals - a copy of the passport (all sheets).

For Participants registered in a foreign country:

  1. a document confirming the state registration of a legal entity in the territory of a foreign country in accordance with the legislation of the state of registration, containing information about persons entitled to act on behalf of the legal entity, including information received in electronic form, and containing information relevant to the date of filing of the Application Of the participant;
  2. a copy of the document on registration with a tax authority in the territory of the Russian Federation, if the Participant is registered with the tax authorities in the territory of the Russian Federation;
  3. a power of attorney authorizing the ETP user to conclude on behalf of the Participant with the Operator an agreement on work on the ETP of JSC "TEK-Torg" under the conditions set forth in the Regulations by taking actions to register the Participant on the ETP, as well as authorizing the implementation of other actions in compliance with these Regulations when working on the ETP, including during the procurement procedures.

Documents issued on the territory of a foreign country must be legalized (contain an apostille) and contain a notarized translation into Russian.

What is the deadline for considering an application for accreditation?

In accordance with the Operating regulations on the ETP, the application for accreditation is considered within 5 working days. The actual time for considering an application for accreditation does not exceed 24 hours.

In the section of PJSC "Rosneft Oil Company", there is a service for accelerated accreditation - "Quick Start". The application review period is 2 hours. The service is activated when applying for accreditation. You can find more details in the User’s Guide - https://www.tektorg.ru/documents/rosneft.

How to get accredited quickly?

The "Quick start" tariff provides an opportunity to undergo accelerated accreditation at the ETP TEK-Torg within 2 hours and immediately take part in the first procurement procedure.

To get the "Quick Start" tariff, you need to:

  1. fill out the accreditation form
  2. in the accreditation form in the tab "Accreditation as a procurement participant" choose the service "Quick Start"
  3. create an invoice for payment of the tariff
  4. make a payment
  5. attach a copy of the payment order
  6. send an accreditation application for consideration.

The cost of the "Quick start" tariff is 17,700 rubles. The cost of the "Quick start for SME" tariff is 10,030 rubles.

How to get accredited by PJSC "Rosneft Oil Company"?

You can apply for accreditation through the ETP "TEK-Torg" after passing accreditation, through the "Accreditation" menu, the "Submit Application" sub-menu. The application form is filled in electronically. After filling in all required fields, click the "Sign and send" button.

Also, through the ETP, you can apply for accreditation with reference to a specific procedure, using the icon "Prepare an application", which is located opposite the procedure in the list of procedures. The application form for participation will open, which contains the “Accreditation” tab. This form includes the fields:

  • There is a valid accreditation in the "name of the organizer of the procurement procedure", not less than dd.mm.yyyy, where dd.mm.yyyy is the planned date for summing up the procurement. If you select this option, you will need to download a scan copy of the notification of its passage into the appropriate field.
  • "Include data from a previously filed application for accreditation." When choosing this option, it will be necessary to select in the adjacent field either the number of the application filed through the ETP or the value "Application outside the ETP" and in this case, additionally load a scan copy of this application into the corresponding field. If there are no accreditation applications on the ETP that satisfy the specified requirements, a warning will be displayed.
  • "Fill out an application for accreditation." Option "Include the data of a previously filed application for accreditation." Option "Fill out the application for accreditation". If this option is selected, the user must fill in all the fields of the application form for accreditation.

Requirements for documents are presented in the form of filling out an application for Accreditation in the form of comments. The application form is filled in electronically.

After filling in all the required fields and downloading the documents, click "Save".

You can watch the video on how to apply for accreditation by clicking on the link

https://www.youtube.com/watch?v=NL4ReObAjRo&index=6&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt

How to prepare the correct package of documents for accreditation?

Now, to speed up the accreditation process at OC Rosneft and its subsidiaries, we offer you to use our new service, "Preparation of a package of documents for accreditation".

As part of this service, we offer checking the completeness of the package of documents for accreditation and filling out all the forms necessary for obtaining accreditation.

Please, send your applications and questions by e-mail: reg@tektorg.ru

If you want to independently prepare a package of documents for accreditation, then you can download it by clicking on this link: http://zakupki.rosneft.ru/postinfo

How to restore access to an account on the ETP?

In the event of a change / loss / breakdown of a digital signature downloaded in a user account on the ETP

In order to be able to download a new digital signature in your personal account, you must provide an official letter addressed to the General Director of JSC "TEK-Torg" Sytin D.A. with a request to detach the digital signature from your account.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

You need to send a scanned copy of the letter to help@tektorg.ru.

After detaching the DS, you need to log in to your personal account using the login / password and upload information about the new DS to your personal account. To do this, go to the "Settings" menu, select "Personal Information", and in it the sub-item "Update DS Information", then click the "Download DS" button.

 

In the case if the organization’s user changes

Accredit an additional user on the electronic trading platform.

Detailed information on the accreditation of an additional user can be found in the Participant's Instructions on the start page of the ETP "TEK-Torg" located in the "Documents" section.

After accrediting an additional user, send scanned copies of the following documents to help@tektorg.ru:

If the holder of the DS is the head of the organization:

  • document on the appointment of the head (protocol, decision, extract from the protocol);
  • official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

If the holder of the digital signature is another person (manager, deputy head, etc.):

  • power of attorney for the holder of the DS, confirming the person’s authority to accredit and take actions to participate in the procedures (including participation in the procedures) on the ETP;
  • official letter addressed to the general director of JSC "TEK-Torg" Sytin D.A. with a request to provide the holder of the DS with administrator rights on the ETP.

The letter should contain the following data: name of organization, TIN/INN, KPP, full name of the user, login.

How to restore a password?

On the login form, click "Restore Access".

When you click on "Restore access by DS" a modal window will open for selecting a certificate. After choosing a certificate from the list, an email with a login, a link to reset your password and a unique key will be sent to the e-mail specified in your account profile. Letters will be sent as many accounts registered with this certificate. The link for password recovery in the letter will be relevant for 1 hour. When you click on the link, a form will open to enter information in the fields:

  • New Password
  • Password confirmation

After entering the information, you will need to click on the "Reset Password" button.

If you did not click on the "Reset Password" button, then the password will not be reset, you will be able to log in with the old password.

When you click on "Restore access by e-mail", a window for entering e-mail will open, to which an e-mail will be sent with a login, a link to reset the password and a unique key.

Further, when clicking on the link, a form for entering information will open.

After entering the information, you will need to click on the "Reset Password" button.

If the user did not click on the "Reset Password" button, then the password will not be reset, the user will be able to log in with the old password.

How to create an invoice for payment on the ETP?

The participant can independently create an invoice for payment in the menu "Finances" in his personal account on the ETP.

How to find a procedure?

To search for a procedure in your account, go to the "Procurement Procedures" menu, than select "Current Procedures". The following options are provided for filtering the list of procedures published on the ETP:

  1. A quick search, by keywords, (this can be the name or registry number of the procedure). To use it, you must enter part of the name of the procedure and click the "Search" button at the top of the "All procedures" form.
  2. 2.Advanced Search. You must click on the "Advanced Search" button on the "All Procedures" form. The screen form contains the search options.

Using the menu items “Purchasing Procedures” it is also possible:

  • List only those procedures for which the application has been submitted. To do this, select the "My Procedures" item in the "Procedures" menu, or its sub-item "With My Participation".
  • List selected procedures. To do this, select the "My Procedures" item in the "Procedures" menu and the "Favorites" sub-item in it.
  • To display the procedures that are in the archive stage, select the "Archive" item in the "Procedures" menu.

To search for requests (T)KP go to the menu "Requests (T) KP" section "Actual".

Also, on the ETP there is the opportunity to subscribe to selected areas of activity. To do this, go to the website http://rn.tektorg.ru, click on the "Subscribe to procurement information" icon and fill in all required fields.

You can watch a video on how to search for procedures in your account https://www.youtube.com/watch?v=qcqiPLnnIGE&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt&index=8

How to update the DS?

To update the DS, you must enter the correct login and password on the authorization form, the "Digital Signature" window will appear with the "Download new DS" button.

You must select a new DS from the list and click "Download new DS".

Not sure when your procedure will appear?

Call the support service, specify your type of activity or subject of purchase. A support service specialist will help you find the right procurement procedures for your profile.

How to apply for participation in the procurement procedure?

To apply for participation in the procurement procedure, you need to log in to the ETP, select the procedure in the list of topical procedures, then click on the "Prepare an application" icon in the line corresponding to the procedure or the selected lot of the procedure (for multi-lot procedure). A page will open with general information about the lot and the forms for filling in, fill in the fields presented in the form, upload the files, then click "Submit Application", a window with data verification will appear on the screen, then click "Sign", then confirm the action by the digital signature. It is necessary to activate the Participant's tariff plan. In the absence of an activated tariff plan, the procurement participant cannot apply for participation in the procedure.

You can watch the video on how to apply for participation by clicking on the link

https://www.youtube.com/watch?v=aWiC8LUCNOw&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt&index=4

How to apply for participation in the request (T)KP procedure?

To apply for participation in the request (T)KP procedure, you will need to select the menu item "Requests (T)KP" in the "Actual" section. A "Requests (T)KP" opens with a list of published procedures. To submit an application, in the "Operations" column, it will be necessary to select the "Prepare an Application" icon opposite the selected lot, clicking on which will open the application form, which will contain only the "Commercial part of the proposal" tab. The composition of the tab fields is similar to the "Commercial part of the proposal" tab when submitting a proposal for the "Request for price" procurement procedure. It is necessary to fill in the fields presented in the form, upload the files, then click "Submit Application", a window with data verification will appear on the screen, then click "Sign", then confirm the action of the digital signature.

Participation in requests (T)KP is free.

How to view the status of the submitted application for participation?

To view the status of the submitted application for participation in your personal account, go to the menu "Procurement Procedures" → "My Applications" → "Basic" / "Qualification". A form will open with a list of submitted applications, which provides an opportunity to view the contents of each application, check their integrity and withdraw applications for pending procedures.

If it is necessary to withdraw the application before the end of the acceptance of applications, it is enough to use the corresponding icon, read the confirmation of the withdrawal of the application and, if agreed, sign it by digital signature.

Withdrawal of an application for participation in the procurement procedure after the end of acceptance of applications for participation is possible only with the consent of the Organizer, therefore, using the appropriate icon, the "Request for withdrawal of application" form opens. If necessary, you can attach the documents to the request for withdrawing the application by uploading them to the "Documents" block. To send a request to the Organizer, click on the "Sign and Send" button, read the text of the sent request and, if agreed, sign it by digital signature.

How to activate a tariff plan?

Participation in procedures falling under No. 223-FZ, which are conducted only among SMEs, is free.

Funds are debited only from the winner of the procurement procedure in the amount of 1% of the initial maximum price of the contract, but not more than 4,500 rubles (excluding VAT).

You can pay from a personal account on ETP, from a special account opened with a selected bank or using a payment order.

Funds are debited at the time of signing the contract by the Customer on the ETP.

 

To activate the tariff plan for participation in commercial procedures and procedures under No. 223-FZ, it is necessary to replenish the account in accordance with the selected tariff plan:

On the "Choose a tariff plan" form, select one of the options:

  • Partner (12 months)
  • One procedure

After selection, press the "Activate" button, confirm the action by the digital signature. If there are enough funds in the personal account to activate the tariff, the funds will be debited, the tariff status will become "Activated". The message "The tariff has been successfully activated" will be displayed on the screen; a notification about the activation of the tariff will be sent to the e-mail. After that, the participant will have access to all operations provided for by the selected tariff.

Participation in requests (T)KP is free.

You can watch the video on how to activate the tariff plan by clicking on the link

https://www.youtube.com/watch?v=1VWxXHDzbDw&list=PLtxJDbDu8abRSBQzvOGvlZ7SYXatS3hZt&index=3

What is the time period for crediting of funds to an account?

Crediting of funds on the ETP is performed on the next business day from 9 to 12 Moscow time after the payment by the bank.

Is it possible to quickly transfer funds to the electronic trading platform?

The ETP provides the opportunity to get an accelerated access to procurement procedures. The service includes providing the client with the opportunity to get access to the procurement procedures on the ETP in the Section PJSC "Rosneft Oil Company" before the receipt of funds to replenish the Client’s personal account on the ETP on the basis of the Payment order.

Access to procurement procedures is provided within 2 hours from the date of application for the provision of services.

To order a service you need:

  • Get accredited or authorized;
  • In your personal account, select the service "Accelerated access to procurement procedures" in the section "Connecting services";
  • Form an invoice for payment;
  • Pay the invoice;
  • Attach a copy of the payment order;
  • Send a request for the provision of the service for consideration.

The agreement on the provision of services is available on the website of the ETP "TEK-Torg" in the Section PJSC "Rosneft Oil Company" in the "Documents".

Cost - 9,000 rubles.

Are there preferential conditions for accredited organizations in several sections on the ETP?

The "Partner 2 Sections" tariff plan is provided for Participants in procurement procedures who are suppliers of large Customers "Rosneft Oil Company", "Gazprom Burenie", and "Russian Railways".

The tariff plan can be selected and paid by the Participant only subject to the activated "Partner (12 months)" tariff in another section of the ETP "TEK-Torg".

The cost of the tariff plan is 31,300 rubles. No additional fees are provided. The validity of the tariff is 12 months.

How to get accounting documents or a reconciliation report?

Starting October 01, 2019, you can order accounting documents online on https://www.tektorg.ru
To do this, click on the button "Order accounting documents" and select the desired item:

  • Order a reconciliation report
  • Order accounting documents

It is possible to obtain a reconciliation report and accounting documents automatically only through the electronic document management system "TEK-Torg". It is necessary to register on the website edo.tektorg.ru. Registration in the electronic document management system and receipt of documents from JSC "TEK-Torg" is free. You can send a request for documents by clicking on and fill out the form. All fields marked with a red asterisk are required. Indicate the name, TIN/INN, contact details. Select the period for which documents are required. Documents will be provided within 5 business days.

You can find out more about the electronic document management service by clicking on the link: https://www.tektorg.ru/service/edo

Link to instructions for obtaining documents https://www.youtube.com/watch?v=aJBqz7vo6sQ&feature=youtu.be&fbclid=IwAR03QKh5QRfgpnsfJwBoA7wmkWP6Icetr9H1JLqoI9xszVOxvSzzvUMNd1k

Is it possible to get training on working on the ETP?

There are two formats on the ETP: "Full-time seminar" and "Online training":

- during full-time training, you will learn the maximum information about the ETP, as well as you will be able to ask your questions to the expert;

- online training will save time and you can quickly get information on topics of interest without leaving the workplace.

The ETP also provides a video course "Filing an application for participation in tenders on the ETP "TEK-Torg" section PJSC "Rosneft Oil Company", which contains all the necessary and sufficient information to participate in the procurement procedure.

You can find out about the cost, number of seats and apply on the website http://rn.tektorg.ru in the "Training" section.

Where should I go in case of questions about the ETP?

For all questions regarding the operation of the ETP, you can contact the customer support service of JSC "TEK-Torg" by phone: +7(495) 734-81-18 or +7(499) 705-81-18 and e-mail help@tektorg.ru. Operating 24 hours a day.

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